|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Job Opening
|
|
|
|
|
|
|
|
|
|
|
|
|
Posting Title: |
|
Chief of Service, Strategic Information and Communication Technology Management, D1
|
|
Job Code Title: |
|
CHIEF OF SERVICE, STRATEGIC INFORMATION AND COMMUNICATION TECHNOLOGY MANAGEMENT
|
|
Department/ Office: |
|
Office of Information and Communications Technology
|
|
Duty Station: |
|
NEW YORK
|
|
Posting Period: |
|
27 February 2015-27 April 2015
|
|
Job Opening number: |
|
14-IST-OICT-38496-R-NEW YORK (R)
|
|
Staffing Exercise ID: |
|
N/A
|
|
|
|
|
|
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Org. Setting and Reporting
|
|
|
|
The position is located in the Strategic Management Service (SMS), Office of Information and Communications Technology (OICT), Department of Management. The incumbent of the position works under the supervision of the Director of Programme Management Division.
|
|
|
|
Responsibilities
|
|
|
|
Under the direction of the Director of Programme Management Division, the incumbent
• Formulates, oversees and implements the work programme of the Service and ensures that programmed work is carried out in an orderly and timely fashion.• Undertakes and oversees the programmatic tasks necessary for the functioning of the Service, including reports on service programme performance, evaluation of staff performance.• Co-ordinates work in the different areas within OICT, the Secretariat, and with other organizations of the United Nations system, as appropriate. • Supports the work of OICT in facilitating the implementation of the ICT Strategy for the UN Secretariat, and oversees the consolidation of IT service desks in the Secretariat and the establishment of an Enterprise Service Desk for all enterprise applications. • Coordinates and oversees ICT service management efforts in support of the implementation of the ICT Strategy of the United Nations Secretariat, focusing on aligning ICT process improvement and services with the needs of business following the ITIL process framework. • Develops and maintains ICT performance management metrics for all ICT units across the Secretariat; monitors, measures and evaluates the performance of ICT units and services against established goals and objectives, utilizing accountability frameworks as appropriate. • Interacts with internal and external clients and partner organizations to ensure continuous customer satisfaction. • Provides substantive inputs and contributes towards the preparation of reports for presentation to ICT governance and UN policy making bodies. • Ensures that the outputs produced by the Service maintain high quality standards; that reports are clear, objective and based on comprehensive data; and that all outputs produced by the Sections under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates. • Fosters teamwork and communication among staff in the Service and across organizational boundaries.• Provides recommendations on project prioritization to ICT governing bodies.
|
|
|
|
Competencies
|
|
|
|
Professionalism: Demonstrated ability to identify service requirements and establishing effective service delivery and support, identify industry benchmarks for performance, enhance service and performance management and lead a programme of transformation, produce reports and papers on technical issues, as well as to review and edit the work of others. Knowledge of United Nations policies and operations, rules, regulations, administrative processes and procedures. Ability to identify key strategic issues and use sound judgment in applying expertise to solve a wide range of problems. Possesses strong conceptual, analytical and research skills. Has strong negotiating skills and the ability to influence others to reach agreement on difficult issues. Is able to produce reports and papers on technical issues and to review and edit the work of others. Is able to apply United Nations rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Managing Performance: Delegates the appropriate responsibility and decision-making authority as appropriate; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
|
|
|
|
Education
|
|
|
|
Advanced university degree (Masters’ degree or equivalent ) in IT related field, such as computer science/engineering, mathematics, business administration or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. ITIL foundation certification is desirable. PMI, Prince 2 Foundation or an equivalent license is desirable.
|
|
|
|
Work Experience
|
|
|
|
A minimum of fifteen years of progressively responsible experience in planning, designing, implementation, and/or maintenance of ICT systems and services in public, business and/or international environment is required. Two years of experience in implementing or maintaining a service management solution is desirable. Two years of experience in the area of ICT strategic management design and implementation, using change management and project management framework and methodologies is desirable. One year of experience in directing and managing business process improvement and re-engineering techniques is desirable.
|
|
|
|
Languages
|
|
|
|
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of French and/or another official UN language is desirable.
|
|
|
|
Assessment
|
|
|
|
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
|
|
|
|
Special Notice
|
|
|
|
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
This post will become available on 1 July 2015.
|
|
|
|
United Nations Considerations
|
|
|
|
Job openings posted on the Careers Portal are taken off at midnight (New York time) on the deadline date.
Applications are automatically pre-screened according to the published evaluation criteria of the job opening on the basis of the information provided by applicants. Applications cannot be amended following submission and incomplete applications shall not be considered. The selected candidate will be subject to a reference checking process to verify the information provided in the application.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” on the upper right side of the browser on Inspira.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
|
|
|
|
No Fee
|
|
|
|
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
|
|
|
|
|
|
|
|
|
|
|
|
|
|