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Job Opening
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Posting Title: |
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Chief of Section, Client Services, Records Management and Distribution Section, P5
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Job Code Title: |
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CHIEF OF SECTION, GENERAL SERVICES
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Department/ Office: |
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United Nations Joint Staff Pension Fund
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Duty Station: |
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NEW YORK
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Posting Period: |
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16 April 2014-14 June 2014
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Job Opening number: |
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14-ADM-UNJSPF-33681-R-NEW YORK (R)
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Staffing Exercise ID: |
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N/A
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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting
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The incumbent works in the Client Services, Records Management and Distribution section (CSRMDS) of the United Nations Joint Staff Pension Fund (UNJSPF). The incumbent reports to the Chief of Operations of UNJSPF, and through him/her, to the Chief Executive Officer of the UNJSPF.
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Responsibilities
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1. Develops, implements and manages a strategic "state-of-the-art" client servicing capacity that is capable of responding adequately to a growing and increasingly geographically dispersed population of the Fund consisting of some 188,000 active participants, retirees and other beneficiaries from the United Nations common system and from other UNJSPF member organizations globally. Specifically, the incumbent: a) manages, supervises and carries out the work programme of the Section; b) establishes overall work plan and resource requirements for the Section (Client Services Unit and Records Management Distribution Unit) while providing direct managerial supervision and substantive guidance to staff; c) allocates work assignments and monitors performance parameters and critical indicators; d) ensures that adequate staffing levels with the requisite experience are maintained to address increasingly complex benefit provisions and significant and ongoing growth in clientele; e) counsels and advises individual active participants, retirees and other beneficiaries on the most complex and sensitive issues; f) guides, develops and trains staff of the Section and prepares their evaluation through e-Performance; g) provides overall leadership in respect to the work units charged with administering the Emergency Fund and carrying out the Certificate of Entitlement exercise each year h) ensures that outputs of the Section maintain high quality standards and are carried out in a timely fashion; i) prepares monthly performance reports for senior management.
2. Oversees, integrates and provides critical support for all client servicing activities with the Fund's Geneva Office (and other offices that may be established) to ensure consistent application of the provisions of the Fund's Regulations, Rules and Pension Adjustment System.
3. Counsels and advises the executive and administrative personnel and other officials of the various UN offices regarding client servicing issues of the Fund. Builds, strengthens and maintains overall relationships with 22 other member organizations of the Fund with a view towards improving the Fund's overall client servicing capabilities.
4. By utilizing the Fund's Strategic Framework and Management Charter, performance reports and other management information and strategic vision documents; a) plans the implementation of the Fund's overall strategies, policies and procedures as they relate to CSRMDS and oversees the management of all activities undertaken by the Section; b) conceptualizes, formulates and manages projects, while leading efforts to ensure subsequent coordination among the various organization-wide entities with pension related responsibilities; c) provides authoritative managerial and policy advice to the Chief of Operations (COO) and other senior managers relating to the client servicing needs of the current and growing population being serviced by the Fund; d) coordinates with Fund's Information Management Systems Service to provide analyses and other technical input in respect to all relevant IT systems to be utilized, and; e) provides substantive leadership and input to the Integrated Pension Administration System (IPAS) team in client servicing and records management matters.
5. Drafts reports and provides analysis in response to requests by intergovernmental bodies.
6. Performs other duties, as required.
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Competencies
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Professionalism: Comprehensive knowledge and understanding of the UNJSPF Regulations, Rules and Pension Adjustment System, as well as internal implementation, guidance, practice and processes; ability to apply that knowledge and advise clients in accordance with their needs in a clear, comprehensive, empathetic and supportive manner; proven track record of coordinating and delivering products and services in an accurate and timely manner, including advisory services; Ability to produce high quality reports on technical issues related to pension administration and entitlements; independent judgement and discretion; proven track record of excellent management
Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
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Education
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Advanced university degree (Master's or equivalent) in finance, accounting, legal, business or public administration, human resources management, social sciences or other related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
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Work Experience
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At least 10 years of progressively responsible experience in the area of benefit administration and client servicing, employee benefit schemes in multicultural institutions, management of staff, or business required. At least 5 years of pension experience at the international level is required. Comprehensive knowledge and understanding of UNJSPF Regulations, Rules and Pension Adjustment System is required. At least 5 years of supervisory experience are required.
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Languages
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English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required; good knowledge of French (both oral and written) is required. Knowledge of another official United Nations language is an advantage.
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Assessment
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Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
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Special Notice
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The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. On the basis of that MoU and in light of the status of the UNJSPF, it was decided that staff members applying to posts at the P-5 level in the UNJSPF are exceptionally not subject to the lateral move requirement for purposes of eligibility. However, selected candidates who do not meet the lateral move requirements will be granted appointments strictly limited to service with the United Nations Joint Staff Pension Fund.
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United Nations Considerations
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The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
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No Fee
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THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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