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Job Opening
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Posting Title: |
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INFORMATION SYSTEMS ASSISTANT, FS5
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Job Code Title: |
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INFORMATION SYSTEMS ASSISTANT
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Department/ Office: |
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United Nations Disengagement Observer Force
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Duty Station: |
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AMRET AL FAOUAR
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Posting Period: |
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25 January 2014-8 February 2014
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Job Opening number: |
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14-IST-UNDOF-32725-F-AMRET AL FAOUAR (M)
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Staffing Exercise ID: |
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N/A
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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting
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This position is located in UNDOF Amret Al Faouar in the Office of Information and Communications Technology. Incumbents reports directly to the Chief Information Technology Section and indirectly to the Chief Information and Communications Technology Services.
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Responsibilities
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Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
APPLICATIONS SUPPORT:
• Assists with planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools
• Serves as focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.
• Maintains functional specifications for computer application systems, programs and procedures; performs ongoing reviews with users; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users’ offices
• Plans, implements and maintains security controls for various applications; verifies the effectiveness of security controls in place; maintains accurate rights and privileges
• Provides support for Operational Resilience software applications and systems
• Prepares technical and user documentation for deployed computer application systems, training materials and conducts technical presentations; drafts correspondence and communications,
• Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
• Performs other related duties as required.
SERVER/DATA CENTRE ADMINISTRATION:
• Provides full range of technical assistance in the area of server operations and administration;
• Performs the installation, configuration, testing and deployment of server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Microsoft Outlook/Exchange, Citrix, Database systems, Web Development software, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software
• Performs the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems
• Liaises with other Sections within the ICTS Services and ISS support elements of the mission to maintain optimal 24/7 operations for the server systems operations
• Provides input to identify the need for new systems or re-engineering of the existing systems
• Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards; implements Operational Resilience and backup services following standard procedures
• Participates in the security incident response activities; assists in the planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches
• Drafts documentation and reports
• Performs other related duties as required.
IT SERVICE SUPPORT:
• Streamlines the receipt and logging of service requests in the automated request management system; creates work orders in accordance with established procedure
• Performs the tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc…
• Provides basic training to end-users on the use of standard systems and applications
• Drafts end-user and/or technical documentation
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, etc
• Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and recommends solutions
• Performs quality assurance procedures to ensure client satisfaction
• Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors
• Provides advice to clients regarding Information Technology Section (ITS) standards and workflow processes
• Performs other related duties as required.
OPERATIONAL RESILIENCE:
• Acts as the focal point for Operational Resilience plan implemented by the mission
• Assists with the coordination of the implementation and testing of the OR plans
• Performs other related duties as required.
Other duties and responsibilities common to the specialties above include, but are not limited to:
• Providing general assistance across the various fields of ICT support services in the mission
• Being part of cross-functional teams within ICTS in order to assist with ICT related projects.
• Performs other related duties as required.
Work implies frequent interaction with the following:
Technicians and Assistants throughout the mission, counterparts in other peacekeeping and special political missions, and those collocated UN Agencies and Syria and Israel; senior officers, technical staff, and end-users in user offices; sales and technical personnel of hardware/software vendors and contractors.
Results Expected:
Provides effective information systems and technology support to the mission personnel and users in installation, operation, maintenance, and service delivery of hardware, software, network services, and information security services for the mission, as well as for the other UN Agencies and Offices collocated in Syria and Israel.
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Competencies
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• Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
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Education
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High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Information Systems and Technology are required. Industry training and certifications are desirable.
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Work Experience
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At least eight (8) years of relevant work experience in the planning and installation of complex Information Systems, equipment, and networks, including at least three (3) years of experience at the international level. Field experience in United Nations Peacekeeping missions is desirable.
For this post, an Applications Support expert, with a minimum of three (3) years of experience in the planning, implementation and support of computer application systems and programs using UN established standards for IS technologies, and expertise in implementing and supporting mail MS Exchange and SharePoint applications and platform are required. Experience in supervising a team of applications support technical experts is desirable.
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Languages
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English and French are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of another UN official language is desirable.
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Assessment
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Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
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Special Notice
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This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
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United Nations Considerations
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The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
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No Fee
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THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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