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Job Opening
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Posting Title: |
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MANAGER, GUIDED TOURS UNIT, P3
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Job Code Title: |
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PUBLIC INFORMATION OFFICER
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Department/ Office: |
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Department of Global Communications
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Duty Station: |
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NEW YORK
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Posting Period: |
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8 January 2014-8 March 2014
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Job Opening number: |
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13-PUB-DGC-31958-R-NEW YORK (O)
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Staffing Exercise ID: |
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N/A
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United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Org. Setting and Reporting
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The Guided Tours Unit is part of Visitors' Services Section in the Outreach Division of the Department of Public Information. Guided tours are conducted to visiting groups, as well as the general public, and cover the history, structure and current topical issues on the UN agenda. The Manager of the Guided Tours reports to the Chief, Visitors' Services.
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Responsibilities
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The incumbent will be responsible for the operation of the United Nations guided tours programmes, with a focus on the Organization’s priority issues. The job entails a range of functions, including the following:
- - Public information and public relations - -
Designs and structures the guided tour experience so that information is conveyed in a manner that is easily understood by the public and tailored to different groups; Keeps abreast of current UN issues and advises the guiding staff on how to incorporate it in their presentations; Ensures displays on the tour route are current and appealing; Ensures the quality of the guided tour experience by regularly conducting tour checks and soliciting feedback from customers; Produces promotional material aimed at attracting visitors to the UN, including feature articles for trade magazines and other media outlets to promote the UN as a tourist and educational destination, including on social media platforms; Initiates and oversees special tour-related events, including with internal and external partners.
- - Staffing - -
Recruits staff for the operation, taking due account of geographical and gender balance and other institutional values; manages performance; Plans and executes training and briefing programmes for the guiding staff; Carries out human resources activities for the Unit, such as work force planning, placement, staff selection, job classification reviews, separation, training, etc., ensuring consistency in the application of UN rules and procedures.
- - Budget - -
Plans and manages the guided tours operation in a manner consistent with it being a self-sustaining activity under the Income Section of the budget; Prepares the budget for the guided tours operation, and reports on budget/programme performance;
Prepares and implements the work programme for guided tours, monitoring and reviewing the expenditures and income to ensure the efficient use of resources.
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Competencies
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- - Professionalism:
- Demonstrates up-to-date knowledge of current international issues and ability to explain them in clear and simple language; excellent understanding of the United Nations history, structure, development and priorities;
- Ability to diplomatically handle sensitive situations;
- Ability to find practical and innovative solutions to operational challenges;
- Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Ability to monitor and coordinate the work of others, ability to coach, motivate and develop staff and encourage good performance;
- Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
- - Planning & Organizing:
-Develops clear goals that are consistent with agreed strategies
-Identifies priority activities and assignments; adjusts priorities as required
-Allocates appropriate amount of time and resources for completing work
-Foresees risks and allows for contingencies when planning
-Monitors and adjusts plans and actions as necessary
-Uses time efficiently
-- Client Orientation:
- Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view.
- Establishes and maintains productive partnerships with clients by gaining their trust and respect.
- Identifies clients’ needs and matches them to appropriate solutions.
- Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.
- Keeps clients informed of progress or setbacks in projects.
- Meets timeline for delivery of products or services to client.
- - Managing Performance:
- Delegates the appropriate responsibility, accountability and decision-making authority
- Makes sure that roles, responsibilities and reporting lines are clear to each staff member
- Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills
- Monitors progress against milestones and deadlines
- Regularly discusses performance and provides feedback and coaching to staff
- Actively supports the development and career aspirations of staff
- Appraises performance fairly
-- Leadership:
- Serves as a role model that other people want to follow.
- Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives.
- Establishes and maintains relationships with a broad range of people to understand needs and gain support.
- Anticipates and resolves conflicts by pursuing mutually agreeable solutions.
- Strives for change and improvement; does not accept the status quo.
- Shows courage to take unpopular stands.
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Education
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Advanced university degree (Master’s or equivalent) in communications, management, international relations or related field. A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.
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Work Experience
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A minimum of five years of progressively responsible experience in public information or public relations in an international environment is required. Experience in supervising large diverse teams is required. Experience in an international organization such as the United Nations system is desirable. Experience in applying UN staff and financial rules is desirable.
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Languages
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English and French are the working languages of the United Nations Secretariat. For this post, fluency in English (oral and written) is required; knowledge of French is desirable; knowledge of another UN official language is an advantage.
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Assessment
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Evaluation of qualified candidates may include an in-tray exercise which may be followed by competency-based interview.
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Special Notice
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- Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
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United Nations Considerations
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The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
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No Fee
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THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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